EcoWaste Solutions

Our recycling services are designed to help you reduce waste and minimize your impact on the environment. We offer customized solutions for all types of businesses and industries.

Terms and Conditions

Effective Date: 01/01/2020

Company: The Ram Group / Ram Recycling & House Clearance

Website: www.theramgroup.co.uk

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1. Introduction

Welcome to our website. These Terms and Conditions govern your use of our website and services. By accessing this website or engaging with our services, you agree to be bound by these Terms.

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2. Website Use

This website is intended for users aged 18 and over. All content, branding, and information are the intellectual property of The Ram Group and may not be copied or reused without our express permission.

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3. Services Overview

We offer a range of services including but not limited to:

• House clearances

• Waste removal

• Garden maintenance and landscaping

• Scrap metal recycling

• General cleaning and Labour services

All services are quoted and scheduled based on time, space, access, and availability.

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4. Quotes and Acceptance

All quotes provided are valid for 7 days unless stated otherwise. Once a quote is accepted — either in writing, by message, or verbally — it becomes a binding agreement.

Important: In some cases, quotes may be heavily discounted based on the availability of goods or resaleable items found during clearance. This may not always be clearly stated in the quote and items you may deem to be not worth anything may have been calculated in our quote. By accepting a job, you agree that any items recovered may be  retained, recycled, reused, or resold by The Ram Group as part of our cost-recovery model. And that any items not to be included in a clearance such as valuables, furnishings and other property should be removed from the property or clearly stated prior to us quoting the job that specific items are not to be included as these may not be recoverable after.  Jobs may also be discounted based on numerous jobs being completed at once. Should the scope of work reduce there may be no discount or only a slight reduction in price

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5. Ownership of Clearance Items

Once a clearance job has been accepted (including by verbal agreement and jobs which are to be completed at a later date), ownership of all agreed items to be cleared transfers to The Ram Group.

We reserve the right to:

• Remove these items at any point, even during other services like garden work, cleaning, painting and decorating or other building works without notice.  

• Use any items collected as part of cost recovery, including resale of items. 

This policy helps us offer more competitive pricing, especially on full house clearances.

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6. Changes to Scope of Work

Any additional items added to a clearance or additional garden work not agreed in the original quote may not be taken or completed on the day, due to space and time already allocated to other jobs.

In such cases:

• A separate booking will be required

• Additional charges may apply

• We reserve the right to refuse the added items or tasks on the day

This helps us stay punctual and fair to other clients scheduled before and after.

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7. Payments and Late Fees

All invoices must be paid within 24 hours of completion, unless a different agreement has been made in writing. For the majority of waste removal jobs payment is required before or on collection. 

A 15% late payment fee will be added to any unpaid invoices after this 24-hour window. Further debt recovery action may be taken if payment continues to be withheld.

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8. Cancellations & Refunds

Jobs cancelled with less than 24 hours’ notice may incur a cancellation fee. Any refunds or rescheduling are at our discretion. Deposits, where applicable, are non-refundable unless otherwise agreed.

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9. Liability

We are fully insured and take care in all our operations. However, we are not liable for:

• Any damage caused by customer-provided access issues

• Hidden or hazardous items not declared beforehand

• Items removed under the agreed clearance terms

We will always act with care and professionalism.

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10. User Responsibilities

You agree to:

• Provide accurate information regarding access, item quantity, and job requirements

• Ensure someone is available at the property if needed

• Notify us of any changes in good time

Failure to do so may result in extra charges or rescheduling.

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11. Intellectual Property

All content on this website — including photos, logos, videos, and written text — remains the property of The Ram Group and may not be copied, altered, or redistributed without permission.

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12. Privacy & Data

Any data submitted via the website or during service bookings will be handled securely and in line with GDPR. We do not sell or misuse client information.

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13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising will be resolved through UK courts.

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14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. The latest version will always be available on our website.

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Contact Us

For any queries, complaints, or clarification, please contact:

Phone: 07936 515900

Email: info@theramgroup.co.uk

Website: www.theramgroup.co.uk